The StarSupport™ Annual Service Plan provides comprehensive hardware and software maintenance services to keep your equipment in peak condition for the life of the contract. Software upgrades and related hardware are covered, guaranteeing your annual cost of ownership and allowing you the full benefits of the latest technology available. Maintenance services do not include installation, any third party equipment, or third party software not part of the PacStar product. However, Curtiss-Wright can provide these coverages by separate contract:
Software Maintenance
- Software maintenance releases and bug fixes are included at no charge for the length of the maintenance plan
- Software updates are available either by secure download or on a CD
Hardware Maintenance
- Routine failures (excluding physical damage), as a result of normal and reasonable use that affects product operation, are covered
- Freight cost for the repaired component is pre-paid by Curtiss-Wright
Spare in the Air
- If applicable, replacement equipment will be shipped the next business day free of charge
- Equipment returned to the factory for repair is routed directly into a priority service queue
- Freight to return product to the factory is pre-paid by Curtiss-Wright
