Repair Order Request Form

Repair Instructions

1. Use of this form to receive authorization to return material signifies acceptance of CWDS Terms & Conditions  (T&C’s) which are available for review at Curtiss‐Wright Defense Solutions terms and conditions.  Repairs shall be completed under the terms and conditions of the original sales order. Should alternate T&C’s be applicable, please reference them in ‘Other’.
2. Dispatch of this form to CWDS represents Buyer’s full and complete acceptance of the above statements as well as the terms and conditions contained herein.
3. CWDS strongly encourages the use of the Fault Reporting Questionnaire (https://www.curtisswrightds.com/support/repair-and-warranty.html) in order to aid in understanding, replication, and investigation of the reported fault.
4. A purchase order (PO) or credit card number is required prior to commencing a repair.
   1. For warranty returns a $0.00 purchase order is required.
   2. For non-warranty returns, a funded PO is required prior to CWDS commencing repair. This could either be a test and evaluation value, or a fixed price fee. CWDS will outline this on the Repair Quotation.
   3. Customers’ receiving departments may require a PO number before accepting a completed repair (shipment). In these instances, and regardless of warranty status, please provide the PO number for this return material request.                
5. A separate Repair Order Request form must be completed for each purchase order you need referenced. Any items listed below must be covered by a single Purchase Order.
6. One PO may be used for multiple serial numbers, but CWDS will only assign one (1) Repair Order per serial number.
   1. Each repair serial number shall be on one (1) Contract Line Item Number (CLIN) per unit regardless of the warranty status.
7. Return of repaired items to the Buyer’s requested site will only occur after the PO is accepted by CWDS.
8. Shipping instructions shall be provided with the Repair Quotation. Customers must reference the Repair Order/Repair Reference number on the outside of the box for efficient customs processing.
9. Buyer shall be responsible for all shipping costs for Out-of-Warranty returns. Please provide a shipping method and account number for return shipment below. Lack of shipping account information will result in CWDS shipping by the method it deems most favorable at Buyer’s expense.
10. Multiple “Ship From” and Ship To” addresses cannot be entered on a single Repair Order Request form. Individual Repair Order requests must be completed for each combination.
11. Any request for expedited repair will be done only on a best effort basis, based on component availability, condition of the returned product and determination that the product is not beyond physical repair (BPR).  Products requiring export licenses/permits are not eligible for expedited repairs.
12. All retrofits (implementation of ECO) and upgrades (variant change) require quotation by CWDS and customer acceptance prior to assigning a Repair Order.  Please reference the CWDS quotation number when requesting return authorization.
13. Do not return units until a repair quotation is issued. The repair quotation will provide shipping instructions as well as purchase order placement details. Units shipped in advance of a repair reference will be returned at the customers expense.